Among the issues eBay has yet to deal with: “Charity and donations are not yet supported when eBay manages payments, but we are continuing to work on adding these,” it wrote in its FAQs section of the email.ĮBay also left sellers uncertain about the cost of the new payments processing program.
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One seller’s response to the news: “The pragmatic thing to do would be hold off on all major changes until we ride out present conditions, but I guess eBay feels full steam ahead!”ĮBay began rolling out Managed Payments to a limited number of sellers in 2018 before it was fully baked (for example, it didn’t allow buyers to use PayPal, something it now offers). Sellers who may be anxious about the news may be left struggling to get answers: eBay is currently offering no phone support as it transitions its now work-from-home customer service reps in Texas and Utah. EBay sellers already anxious about the impact of the COVID-19 pandemic on their health and their livelihood got something new to worry about on Tuesday when they opened an email from eBay with the subject line, “New managed payments option during unprecedented times.”ĮBay is forging ahead with its rollout of Managed Payments in which it is taking over payments management from PayPal, despite the disruption the coronavirus outbreak is causing.
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